Customer Success Manager

Construction SaaS

Location:
UK Wide (Remote Working)

Salary:
£45k-£55k BASIC + Uncapped Bonus + Excellent Benefits

Ref:
1604874

Role:

Working for a growing, up and coming firm within the Construction SaaS sector, our client is scaling rapidly and seeking a proactive and strategic Customer Success Manager to join their high-performing team. In this pivotal role, you’ll be the trusted advisor for Tier 1 and Tier 2 contractors, ensuring they achieve maximum value from their platform at every stage of their journey. You will leverage your deep industry knowledge and proven expertise in customer success to drive adoption, foster loyalty, and expand relationships with key accounts. The ideal candidate thrives under pressure, is highly organised, and brings a structured, consultative approach to customer engagement. You’ll have a demonstrable history of driving retention, reducing churn, and identifying upsell opportunities through value-based relationship management. This is a 100% post-sale role, working closely with onboarding, product, and sales teams to deliver seamless experiences, resolve issues proactively, and champion customer needs internally. You’ll inherit a portfolio of strategic accounts—main contractors, property developers, and quantity surveyors—building partnerships that unlock long-term success. This is a unique opportunity for a motivated CSM to join a fast-growing business at a pivotal stage in its UK expansion. You’ll have the autonomy to shape your portfolio, the support of an experienced leadership team, and the chance to play a significant role in the company’s ongoing success. With an attractive package and clear progression opportunities, this is your chance to accelerate your career in one of the most exciting sectors in technology today.

Candidate Skills Required:
– 3-5+ years of experience in Customer Success within a SaaS environment
– Proven track record of managing key accounts and driving renewals
– Strong communication and relationship-building skills
– Experience onboarding and training customers

Candidate Skills Beneficial:
– Worked within a scale up business
– A stable career record
– Track record/experience working in Construction Technology

Apply now

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